Customer Profile

Register and manage your customers all in one place. You can view the loyalty details of a particular customer, transactions, points statements and much more!

Dashboards
You can record, analyze, and monitor all your data all in one place. The stakeholders can measure, understand, and manage their business at a glance.

Segment

Create segments of customers and use them in your journeys to run promotions and campaigns.

With the help of segments, you can target any type of messaging campaign or filter specific information or behavioral traits of the customers.

There are two types of segments in Swan ai

  • Live Segment
    Recurring segment that keeps refreshing and adds the data according to your filter requirements.

  • One-time Segment
    Segment that pulls out customer data matching your filter criteria at that instant.

Journey Workflows
An automated campaign builder that lets you send out communications, offer rewards, etc to your customers. It's a new way to engage with your customers with automation strategies specific to the business use cases.

Loyalty Program

Reward your Loyal customers who make frequent purchases from your business! You can configure a loyalty program for your brand and set the point earning rules, redemption rules, and tier strategy.

Channels

You can communicate and stay connected with your customers. There are three channels in Swan i.e SMS, WhatsApp, and Email.